You know what's funny? A lot of folks think a good sales process and great customer service are somehow at odds. Like oil and water. Superman and kryptonite. Me and clean eating during the …
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Getting your 2025 game plan together (include these)
Hard to believe 2024 is wrapping up already. The whole “time flies as you get older” thing is real. No doubt you’re planning your 2025 marketing budgets right now. A few items to ensure are included, …
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Your “red paperclip” moment awaits
Ever had one of those random Wikipedia deep-dives that sends you down a wild rabbit hole? That happened to me recently. I came across this crazy story about Kyle MacDonald. This dude traded a single …
Lesson from the Ritz-Carlton of Boombox Companies
Fun Fact: We’re quite the musical family. Susan played piano and violin as a child, I’m a drum and guitar guy, and all 4 of our kids take piano lessons (and play more beautifully than I ever …
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The high cost of nickel-and-diming
This weekend, we wrapped our last tournament of the fall baseball season. Happy to report the team really stepped up this week, and took a 3-game win streak into the championship on Sunday, where we …