Articles

This question surprised me (but I’m so glad she asked…)

I’m not a therapist, but I play one on Zoom… One of my favorite parts of our Team Development coaching programs - the Office Hours calls. These are Zoom meetings we host multiple times a week, and …

Sometimes you have to borrow belief

In case you aren't in the loop, I’m doing a physique competition in December. “You mean where you get on stage and prance around in a little speedo and a spray tan?” Sorta. Apparently the …

Does your sales team need “money perspective”?

“Well… I feel like $8k for eye surgery is a big expense.” A client’s surgery scheduler shared this during a coaching call re: her conversions. She was having challenges booking surgeries, and now I …

A Sales Lesson from My Favorite Band in the World

Last night, I went to a concert for a band you’ve probably never heard of... I’ve seen these guys 15ish times over the last 20 years. They never fail to put on a great show. They're called Less …

Customer Service Q: Are Great Results Good Enough?

This week, we’ve talked about bad customer service (at water parks and other places) and what good customer service feels like (with Carlos at our favorite Mexican food joint). To wrap up this …